Terms of service

1. Your account

You must provide accurate account information, protect your credentials, and promptly report unauthorized access. You are responsible for activity performed through your workspace, users, and API keys.

2. Sending approval

Creating an account does not automatically authorize production sending. New workspaces begin with restricted sending. We may review identity, domain ownership, consent practices, content, expected volume, and complaint history before approving or increasing sending limits.

3. Email responsibilities

• Transactional email must be triggered by a recipient action or an existing service relationship and must not contain disguised promotion.
• Marketing email requires a documented lawful basis or consent, accurate sender identity, a physical postal address, and a working unsubscribe method.
• You must honor unsubscribes, complaints, hard bounces, and applicable privacy and marketing laws.
• You may not use purchased, scraped, guessed, or unlawfully obtained lists.

4. Platform controls

We may delay, suppress, pause, or reject messages to protect recipients, other customers, our infrastructure, and sending reputation. Limits may apply by account, tenant, domain, stream, recipient domain, or time window.

5. Content and data

You retain responsibility for your content and recipient data. You grant us the limited right to process that material only as needed to operate, secure, troubleshoot, and improve the service and meet legal obligations.

6. Availability and changes

The service is provided on an evolving basis. We may change features, limits, or these terms. Material changes will be communicated through the service or account email when practical.

7. Suspension and termination

We may restrict or terminate access for abuse, security risk, nonpayment, legal requirements, or material breach. You may stop using the service at any time. Required suppression, security, billing, and audit records may be retained after account closure.

8. Warranty and liability

To the extent permitted by law, the service is provided without guarantees that every message will be accepted, delivered, opened, or acted upon. Neither party is liable for indirect or consequential losses. Any direct liability is limited to fees paid for the service during the three months before the event giving rise to the claim.

9. Contact

Questions about these terms can be sent to operator@eimailar.com. Suspected misuse should be submitted through the abuse report.